Consent and sharing

Where possible we will collect information directly from you, or,if consent is clearly granted by you, from a carer or advocate. Sometimes we will be asked to provide information to government agencies. In these instances all information is de-identified and will fall within the principles. We will only share information with third parties with your informed consent or,in the case of an emergency, when to not share information would endanger you or someone else. A case manager will discuss informed consent with you as part of the care plan process.

If you are referred to us by a third party service provider, as a health provider or government agency, they are also bound by the Australian Privacy Principles.


Use of information for direct marketing

We use this information to collaborate with you on care plans, goal setting and identifying supports and services. In the rare situation where we conduct direct marketing (newsletters, information flyers and the like) we will never use your sensitive information and you will always be given an option to opt out of receiving material. In general, you can do this by using the contact form on the website or phoning Head Office. We will never share your personal (or sensitive) information with another party for marketing purposes.


Security of information

All information is stored securely on a network with password access. Subee does not maintain paper files. All Subee staff sign a confidentiality agreement as part of their employment conditions.


Access and corrections

We will fully comply with a request to access your own information, as stipulated within the Privacy Principles. Please submit requests in writing via the contact form on the website,addressed to the Operations Manager; send by post to PO Box 1872, Coffs Harbour NSW 2450; or,email We will respond within 30 days at the most.If we deny access it will be within the Privacy Principle guidelines and you will be advised in writing so you can appeal. There is no fee involved in accessing your own information. You also have the right to correct any errors in your collected information by following the process above.

Privacy Breaches

If you have a complaint about a breach of your privacy please call Head Office on 02 6651 3153 and ask for the Operations Manager or use the contact details above. If you are unhappy about the resolution we encourage you to contact the NSW Privacy Commissioner and/or the Australian Privacy Commissioner.