We welcome your feedback

You are welcome to submit your feedback anonymously or send your name if you would like us to respond.

It is really important for us to continuously monitor and improve our services.

So, we welcome feedback from clients, staff and the general public because it informs this process.

Feel free to fill in this form and let us know how we did. You can submit your feedback completely anonymously, or you can provide you name, phone number and/or email so we can respond.

We appreciate your input.

If you would like to download the form, click on the button above. It is a printable file (which you can then mail us, at PO Box 1872, Coffs Harbour NSW 2450), or you can fill it in and save the file, then email it to us by clicking here.

For more information about our Feedback and Incident policies and procedures, the FAQ button above will take you to a pdf with answers to most questions. But feel free to email or call us for more information.


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While this form can be submitted anonymously, if you would like to know the outcome of any issue you have raised, please include a contact email or phone. Thanks


Why choose Subee Newlake?


Helpfulness is at the centre of everything we do. And we believe flexibility provides you with the personalised support and help you need, when you need it.


We have been caring for families like yours since 1992.  That is nearly 30 years of experience and reliability available to you 24 hours a day, 7 days a week.


We are a local, family-owned business and employ and train over 130 great local people, including clinical staff, to provide reliable support when you need it.


We have a proven track record and take accreditation, training and regulations very seriously. You are in safe hands with Subee Newlake.