Family Support

Subee is an approved Voluntary Out-of-Home VOOHC Care Provider

Voluntary Out-of-Home-Care (VOOHC)Subee Newlake has been registered by the Office of the Children’s Guardian to provide centre-based, Voluntary Out-of-Home Care: VOOHC.

We can only do this from our facility located in Coffs Harbour with children, with a disability, over the age of 7.

Consequently, we are unable to provide this service in the Newcastle region at present.

Children younger than 7 are required to undertake VOOHC in host family situations, which Subee Newlake does not undertake.

So, if you are looking for a reliable provider of centre-based, time-limited, Voluntary Out of Home Care, give us a call to discuss how we may be able to help your family.

VOOHC Care Provider Information


We are an approved Voluntary Out-of-Home Care provider. So Subee is here to help your family when you need us.


Subee is a registered Voluntary Out-of-Home Care provider.

So we offer the following services:

  • escort children to visitations
  • provide a non-threatening neutral environment
  • report on child/parent interaction
  • respite for foster carers
  • supervise access for children and non-custodial parents
  • transport services, such as school drop off and pick up.


Now and then everyone needs a break from their responsibilities. So,  Subee provides Respite Care, which provides a well-earned break for carers.

While their carers have a break, we care for the elderly, families and NDIS and iCare recipients. We provide staff to support medical needs, social activities and independence. And we provide personal care and help around the home while the normal carer is unavailable.

We provide care for children away from their usual home. So, we can offer respite to:

  • families
  • carers
  • foster parents
  • to young people.

And we can offer a neutral, non-threatening environment with qualified staff to all. Ask us how we can help.


As an approved NDIS provider, our specialty is providing support services for the disabled. We work with children and young people aged 0–17 years with a disability.

Any agency providing these services has to pass rigorous checks. We have been accredited to provide care by the Children’s Guardian. So we meet all the required statutory policies and procedures.

It’s also important for any of our staff to be fully vetted when they work with young people and their families. Because this ensures safety and well being of everyone involved.

All Subee staff who provide VOOHC care:

  • have passed rigorous police checks,
  • have passed the Working with Children check,
  • hold a minimum Cert III accreditation,
  • and are qualified in First Aid
  • carry full professional indemnity
  • and are covered by public liability insurance.


We also provide out-of-home care, on a short-term basis in Albany Cottage.

Albany Cottage, in the heart of Coffs Harbour, is also designed for those seeking emergency accommodation. Available 24 hours a day, seven days a week, the cottage offers a homely environment for those in need or in crisis.

The cottage has three-bedrooms. There is a combined kitchen and dining area, lounge room, bathroom, sun room, laundry and a large enclosed back yard. It’s situated right around the corner from the Coffs CBD so it’s close to all amenities. It’s also wheelchair accessible. Which means there are no stairs required for entry, extra space around beds and wide entrances.

We also use Albany Cottage as a neutral location for supervised access and holiday respite.

So, to discuss availability, and for non-urgent enquiries, please phone (02) 6651 3153 during business hours.

Albany Cottage, Coffs Harbour

Talk to Subee in Coffs Harbour about Voluntary Out-of-Home Care

Why choose Subee Newlake?


Helpfulness and flexibility are at the centre of everything we do. Because your choices determine the care we provide, so you can live life the way you want.


We’ve been caring for families like yours since 1992. So you have nearly 30 years of experience available to you, 24 hours a day, 7 days a week.


Subee is a local, family-owned business. And we employ over 130 great local people. So, we provide reliable support where and when you need it.


We have a proven track record. Subee takes accreditation, training and regulations very seriously. So, you’re in safe hands.