Family Support

Subee is an approved Voluntary Out-of-Home VOOHC Care Provider

Voluntary Out-of-Home-Care (VOOHC)Subee is a registered and approved Voluntary Out-of-Home VOOHC Care Provider. And we are a Registered VOOHC Agency.

We work in Coffs Harbour and the Mid-North Coast regions of NSW.

So if you are looking for a reliable provider, give us a call to discuss how we can help your family.

VOOHC Care Provider Information
What is VOOHC (Voluntary Out-of-Home Care)?

The Voluntary Out-of-Home Care (VOOHC) scheme was set up by the NSW Government. It’s designed to safeguard the interests of young people and their families. And it also covers kids with disabilities and kids at risk.

So when a child’s care is co-ordinated within the VOOHC system, it manages:

  • when a child is cared for outside of their home
  • if they are staying overnight somewhere other than their home
  • with someone other than a parent or relative.

A child is in Voluntary Out-of-Home Care when their family has made an arrangement with an organisation to provide care for them. And when a child is cared for by someone other than a parent or relative.

The scheme manages how these interactions take place. Managing who and how care is provided to these kids. So the scheme safeguards their well-being. And because case management, planning and assessment is measured continuously, this improves the consistency and quality of results.

It includes respite care for the kids and their carers. It also covers host family care and escorting kids to visitations with non-custodial relatives. And it also covers residential placements or camps that provide respite or address challenging behaviour.

What does Registered VOOHC Agency mean?

There are rigorous checks in place for any agency providing these services. Subee is an authorised provider of Voluntary Out-of-Home care. We are accredited by the Children’s Guardian to provide care, so we meet all the statutory policies and procedures required.

It is also important for any of our staff, who work with young people and their families, to be fully vetted. This ensures safety and well being of everyone involved.

All Subee staff who provide VOOHC care:

  • have passed rigorous police checks
  • have passed the Working with Children check
  • hold a minimum Cert III accreditation
  • and are qualified in First Aid.


We are an approved Voluntary Out-of-Home Care provider. So Subee is here to help your family when you need us.


Subee is a registered Voluntary Out-of-Home Care provider.

So we offer the following services:

  • escort children to visitations
  • provide a non-threatening neutral environment
  • report on child/parent interaction
  • respite for foster carers
  • supervise access for children and non-custodial parents
  • transport services, such as school drop off and pick up.


Now and then everyone needs a break from their responsibilities. So,  Subee provides Respite Care, which provides a well-earned break for carers.

While their carers have a break, we care for the elderly, families and NDIS and iCare recipients. We provide staff to support medical needs, social activities and independence. And we provide personal care and help around the home while the normal carer is unavailable.

We provide care for children away from their usual home. So, we can offer respite to:

  • families
  • carers
  • foster parents
  • to young people.

And we can offer a neutral, non-threatening environment with qualified staff to all. Ask us how we can help.


As an approved NDIS provider, our specialty is providing support services for the disabled. We work with children and young people aged 0–17 years with a disability.

Any agency providing these services has to pass rigorous checks. We have been accredited to provide care by the Children’s Guardian. So we meet all the required statutory policies and procedures.

It’s also important for any of our staff to be fully vetted when they work with young people and their families. Because this ensures safety and well being of everyone involved.

All Subee staff who provide VOOHC care:

  • have passed rigorous police checks,
  • have passed the Working with Children check,
  • hold a minimum Cert III accreditation,
  • and are qualified in First Aid
  • carry full professional indemnity
  • and are covered by public liability insurance.


We also provide out-of-home care, on a short-term basis in Albany Cottage.

Albany Cottage, in the heart of Coffs Harbour, is also designed for those seeking emergency accommodation. Available 24 hours a day, seven days a week, the cottage offers a homely environment for those in need or in crisis.

The cottage has three-bedrooms. There is a combined kitchen and dining area, lounge room, bathroom, sun room, laundry and a large enclosed back yard. It’s situated right around the corner from the Coffs CBD so it’s close to all amenities. It’s also wheelchair accessible. Which means there are no stairs required for entry, extra space around beds and wide entrances.

We also use Albany Cottage as a neutral location for supervised access and holiday respite.

So, to discuss availability, and for non-urgent enquiries, please phone (02) 6651 3153 during business hours.

Albany Cottage, Coffs Harbour

Talk to Subee in Coffs Harbour about Voluntary Out-of-Home Care

Why choose Subee Newlake?


Helpfulness and flexibility are at the centre of everything we do. Because your choices determine the care we provide, so you can live life the way you want.


We’ve been caring for families like yours since 1992. So you have nearly 30 years of experience available to you, 24 hours a day, 7 days a week.


Subee is a local, family-owned business. And we employ over 130 great local people. So, we provide reliable support where and when you need it.


We have a proven track record. Subee takes accreditation, training and regulations very seriously. So, you’re in safe hands.