Coronavirus (Covid-19)

Information for our clients

Clinic contact details

24/7 Health Direct 1800 022 222
24/7 National COVID 19 Health Information 1800 020 080

COVID testing clinics


Belmont Clinic
Croudace Bay Rd, Belmont 02 4923 2000

John Hunter Hospital
Lookout Road, New Lambton Heights, NSW 2305
8am – 10pm Mon-Fri (02) 4921 3000

Maitland Hospital
0560 High Street, Maitland NSW 2320 (02) 4939 2000

Calvary Mater Hospital
Edith &, Platt St, Waratah NSW 2298 (02) 4921 1211

Coffs Harbour

Coffs Harbour Health Campus
345 Pacific Highway, Coffs Harbour NSW 2450 10am -2pm (02) 6656 7000

Kempsey Hospital
119 River Street, Kempsey NSW 2440 8am-12pm (02) 6561 2600

Do you have questions about Coronavirus?

If you have Coronavirus questions, make sure you source answers from a TRUSTED source. There is a lot of rubbish and rumour and fake news right now – just when we don’t need it.

Australia’s Department of Health has a really good page where you can find RELIABLE information.

And even a Frequently Asked Questions page, which they are keeping up-to-date.



Managing anxiety & your mental health

Beyond Blue recognises and understands the feelings of anxiety, distress and concern many people may be experiencing in relation to the coronavirus (COVID-19) and offers the following wellbeing advice.

Try to maintain perspective
While it is reasonable for people to be concerned about the outbreak of coronavirus, try to remember that medical, scientific and public health experts around the world are working hard to contain the virus, treat those affected and develop a vaccine as quickly as possible.

Find a healthy balance in relation to media coverage
Being exposed to large volumes of negative information can heighten feelings of anxiety. While it’s important to stay informed, you may find it useful to limit your media intake if it is upsetting you or your family.

Access good quality information
It’s important to get accurate information from credible sources such as those listed below. This will also help you maintain perspective and feel more in control.

Try to maintain a practical and calm approach
Widespread panic can complicate efforts to manage the outbreak effectively. Do your best to stay calm and follow official advice, particularly around observing good hygiene habits.
The Australian Psychological Society has advice about maintaining positive mental health during the outbreak.

Try not to make assumptions
To contribute to a sense of community wellbeing, try to remember that the coronavirus can affect anyone regardless of their nationality or ethnicity and remember that those with the disease have not done anything wrong.
Managing your mental health while in self-isolation or quarantine
There are a number of ways to support your mental health during periods of self-isolation or quarantine.

  • Remind yourself that this is a temporary period of isolation to slow the spread of the virus.
  • Remember that your effort is helping others in the community avoid contracting the virus.
  • Stay connected with friends, family and colleagues via email, social media, video conferencing or telephone.
  • Connect with others via the Beyond Blue forums thread: Coping during the coronavirus outbreak.
  • Engage in healthy activities that you enjoy and find relaxing.
  • Keep regular sleep routines and eat healthy foods.
  • Try to maintain physical activity.
  • Establish routines as best possible and try to view this period as a new experience that can bring health benefits.
  • For those working from home, try to maintain a healthy balance by allocating specific work hours, taking regular breaks and, if possible, establishing a dedicated work space.
  • Avoid news and social media if you find it distressing.

Conversations with children and young people
Families and caregivers of children and young people should discuss news of the virus with those in their care in an open and honest way. Try to relate the facts without causing alarm, and in a way that is appropriate for their age and temperament. It is important to listen to any questions they may have, to let them know that they are safe and that it’s normal to feel concerned. If the media or the news is getting too much for them, encourage them to limit their exposure. This video has some useful tips for talking to young people about scary stuff in the news.

Support for those experiencing financial hardship
As the ongoing spread of the coronavirus continues to affect the global economy, many people in Australia are losing jobs, livelihoods and financial stability. For information and services provided by the Australian government, please visit Services Australia.
If you are experiencing financial hardship, National Debt Helpline offers free financial counselling.

Health care workers
Health care workers may feel extra stress during the COVID-19 outbreak. This is a normal response in these unprecedented circumstances. Such feelings are not a sign of weakness and it’s important to acknowledge this. There are practical ways to manage your mental health during this time, including:
• getting enough rest during work hours and between shifts
• eating healthy foods and engaging in physical activity
• keeping in contact with colleagues, family and friends by phone or online
• being aware of where you can access mental health support at work
• if you’re a manager, trying to create mentally healthy work structures.
It’s important the general public recognises the pressure that health systems and workers themselves are under and takes steps to support them where possible. Following government advice about ways individuals can help slow the spread of the virus will support the health care workers who are saving lives and keeping people safe.

Seek support
It’s normal to feel overwhelmed or stressed by news of the outbreak. We encourage people who have experienced mental health issues in the past to:
• activate your support network
• acknowledge feelings of distress
• seek professional support early if you’re having difficulties.
For those already managing mental health issues, continue with your treatment plan and monitor for any new symptoms.
Social contact and maintaining routines can be supportive for our mental health and wellbeing. In circumstances where this is not possible, staying connected with friends and family online or by phone may assist. Beyond Blue also has a dedicated page on its forums about coping during the coronavirus outbreak.

Acknowledge feelings of distress and seek further professional support if required.
Beyond Blue has fact sheets about anxiety and offers other practical advice and resources at
The Beyond Blue Support Services offers short term counselling and referrals by phone and webchat on 1300 22 4636.

Groceries for our clients

All of our current clients (or future ones!) can now ask us to get their groceries for them. We can shop for essential items for them to save them entering the community unnecessarily. Give our Coffs Team a call on 02 6651 3153 or Newcastle Team a call on 4966 8399

There is also now a special HOUR of shopping – between 7am and 8am at most supermarkets. See below:

Woolworths and Coles have introduced special hours in their supermarkets to ensure that older people and people with disabilities will be able to shop in less crowded aisles during the coronavirus pandemic.

Both shops are opening exclusively between 7:00am and 8:00am to give those groups a chance to do their shopping before the rush begins.

Woolworths says shoppers will be allowed in if they can show a relevant government-issued seniors, pensioner or disability card.

Click here to read more.

Note to our clients

Subee Newlake is committed to ensuring, as much as possible, the safety and security of it’s clients, employees and the greater community.

With the current outbreak of the Coronavirus (COVID-19), and the risk it presents, we issue this information to provide you with up to date info and instructions on what to do to reduce the risk.

This information is current as of the 12th March 2020 and may change as a result of further updates from the Department of Health.

The key messages we wish to communicate are:

  • We are here to help and provide information and reassurance
  • How to protect yourself from infection
  • Monitor your health and report if you have any of the symptoms listed below
  • We will avoid exposing you to infection by our high standards of infection control and monitoring and training of our staff.

If you have any of the following symptoms:

  • Fever
  • Cough
  • Runny nose
  • Shortness of breath
  • Sore throat
  • Aches
  • Fatigue


Have travelled to a country considered to be an “Outbreak Region”

As of the 12th March the following countries are considered to be “Outbreak Regions”

  • China
  • Iran
  • South Korea
  • Italy
  • Cambodia
  • Hong Kong
  • Japan
  • Thailand
  • Singapore
  • Indonesia


  • Have been in contact with someone who has been overseas to any of these listed countries
  • Have been in contact with someone with a confirmed case of COVID-19
  • Have been in contact with someone who is reasonably suspected of having COVID-19


Contact the 24/7 national hotline (1800 020 080) that has been established to help triage people with respiratory symptoms and those who are concerned about contact with a possible COVID-19 case.


We would also ask that you notify us immediately

We can assist by providing you with further, current information that will include how to minimise the spread of any potential infection.

It is an unfortunate reality that there is potential for some services and supports to be suspended to prevent the spread of the virus and for the greater good of the community.

Here are some things that you can do to stop the spread of infection:

  • Wash your hands with soap and water regularly and thoroughly for a minimum of 30 seconds
  • Cover your nose and mouth when coughing with a flexed elbow or a tissue
  • Clean all surfaces regularly preferably using an anti-bacterial product
  • Avoid close contact with anyone displaying cold or flu like symptoms
  • Avoid shaking hands and close contact with colleagues. Try a smile and friendly nod instead
  • Avoid touching your mouth or eyes if you are exposed to people who present as sick or display symptoms of cold and flu and wash your hands as soon as possible
  • Wear PPEs (Personal Protective Equipment) and dispose waste appropriately.


Our COVID-19 Preventative Action Plan requires that ALL employees follow these instructions

  • DO NOT come to work if you have travelled to or through countries of higher or moderate risk as determined by The Australian Dept of Health: mainland China, Iran, South Korea, Italy, and Cambodia, Hong Kong, Indonesia, Japan, Singapore Thailand in the last 14 days. Employees should not return to work until 14 days have passed since they have arrived from those countries, or they have received medical clearance. The Australian Department of Health also requires that travelers from Iran, China and South Korea isolate themselves for 14 days.
  • DO NOT come to work if you have been in close contact with a confirmed case of COVID-19 in the last 14 days. The Department of Health also requires that you isolate yourself for 14 days after the date of last contact with the confirmed case. If you become unwell, see a Doctor – let the practice know of your concerns when you call.
  • DO NOT come to work if a member of your household fits the above criteria.


The safety and well-being of our, clients, and other staff is our priority and we ask that all employees cooperate with these requirements.

Many thanks for your co-operation.

Don’t forget, we are here to support you

Stay safe.

Richard Holloway
Operations Manager
On behalf of the management team at Subee Newlake

About us

Useful links
How to wash your hands properly

24/7 Health Direct 1800 022 222
24/7 National COVID 19 Health Information 1800 020 080

COVID testing clinics


Belmont Clinic
Croudace Bay Rd, Belmont 02 4923 2000

John Hunter Hospital
Lookout Road, New Lambton Heights, NSW 2305
8am – 10pm Mon-Fri (02) 4921 3000

Maitland Hospital
0560 High Street, Maitland NSW 2320 (02) 4939 2000

Calvary Mater Hospital
Edith &, Platt St, Waratah NSW 2298 (02) 4921 1211

Coffs Harbour

Coffs Harbour Health Campus
345 Pacific Highway, Coffs Harbour NSW 2450 10am -2pm (02) 6656 7000

Kempsey Hospital
119 River Street, Kempsey NSW 2440 8am-12pm (02) 6561 2600